FACILITATOR PROFILE
Facilitator ID: OWH-F1005
Shequetta Linzy
Listen Deeply. Lead Practically. Make Progress.
Educational leader, student services manager & workshop facilitator
Leadership · workplace communication · career readiness · organizational improvement
Leadership Development
Workplace Communication
Career Readiness
Mississippi, United States · Central Time (CST/CDT) · English
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10+ Years
Education, administration & workforce development
3 Campuses
Student services oversight
5 Workshops
Customizable virtual offerings
Professional Overview
Shequetta Linzy brings more than a decade of experience across education, student services, administration and workforce development. As Student Services Manager at Tennessee College of Applied Technology Memphis, she coordinates student support and cross-departmental operations across three campuses. Her workshops translate leadership and service challenges into clear, participatory steps.
Master of Health Administration
Graduate Degree
Master of Health Administration (MHA)
Trevecca Nazarene University
Doctoral Study
EdD in Educational Leadership · in progress
Tennessee College of Applied Technology Memphis
Student Services Manager · multi-campus operations
Concorde Career College
Online Instructor · virtual learning and engagement
Education leadership · workforce development · behavioral health program administration
Workshops & Consulting Focus
These five workshop outlines are starting points. Shequetta adapts the scope, examples and participant activities to the organization’s needs; final format and follow-up are discussed together.
Leadership Essentials: Building Stronger Teams
Practical leadership skills for managers and supervisors: expectations, team dynamics, decision making and reflective practice.
Practical outputs: Leadership self-assessment and a short team action plan.
Communication That Works: Improving Workplace Relationships
Improve workplace relationships by surfacing communication gaps, practicing clear exchanges and responding constructively to conflict.
Practical outputs: Communication commitments and a practical improvement plan.
Career Ready: Preparing for Employment and Professional Success
Practice career readiness and workplace expectations with adult learners, students and individuals entering or reentering the workforce.
Practical outputs: A personal readiness checklist and concrete next steps for employment.
Customer Service Excellence: Creating Positive Experiences
Help frontline and administrative teams notice service gaps, handle difficult interactions and create more consistent experiences.
Practical outputs: Service improvement priorities and a team action list.
Finding Solutions: Using SWOT Analysis to Improve Organizations
Guide managers and program leaders through a structured SWOT assessment that clarifies context and leads to choices they can implement.
Practical outputs: SWOT findings, prioritized opportunities and an action plan.
All five workshops are interactive and include tangible participant takeaways. Follow-up sessions and longer organizational support may be arranged.
From Problem to Practical Action
Shequetta starts by clarifying the actual challenge beneath the initial request. She combines SWOT analysis, root cause and Five Whys questions, process mapping, action planning and leadership reflection to move from an issue to a realistic next step. PESTLE analysis, customer journey mapping and systems thinking can support the work where useful.
Listen & Clarify
Identify Root Causes
Choose Practical Actions
Follow Through
Facilitation Philosophy
Listen closely. Challenge assumptions. Build useful action.
Shequetta’s facilitation is grounded in careful listening, honest disclosure and relevant expertise. If a requested workshop appears to miss the underlying need, she explains why and offers a better fitting option so the client can make an informed decision.
Listen with care
Understand what the client needs and be honest about the limits of one’s expertise.
Offer honest alternatives
Offer constructive alternatives when the initial request does not address the real problem.
Make progress practical
Make space for open questions and feedback, then turn insights into actionable next steps.
Read Shequetta’s full facilitation philosophy
A good workshop facilitator listens carefully to what the client needs, brings relevant knowledge to the work, and is always honest about the limits of their expertise — never pretending to know something they do not. Full disclosure and transparency are essential to building an open and trustworthy relationship. When a client’s request does not seem to address their underlying need, a good facilitator tells them the truth, presents both sides, and offers an alternative they believe would better serve the client, respecting the client’s ability to make an informed decision while still bringing their own expertise to the table.
A good workshop hub is accessible, knowledgeable about both the organizational clients it works with and the facilitation field more broadly, and honest in its communication. It offers advice when needed, responds in a timely way, and most importantly sets facilitators up for success by providing all the tools and information they need to do their work effectively.
A good organizational client respects the facilitator’s time, comes in with an open mind, and is genuinely receptive to hearing that a different approach might serve them better. They ask questions and are truly interested in the information and learning being offered. Rather than becoming defensive when challenged, they receive honest feedback positively and remain willing to consider ideas that push back against their existing thinking, creating the conditions for a workshop to make a real and lasting difference.
Explore experience, qualifications & methods
Education and applied leadership
Shequetta holds a Master of Health Administration and is pursuing an EdD in Educational Leadership at Trevecca Nazarene University. Her doctoral studies include leadership, organizational behavior, strategic planning, research and organizational improvement. Across more than ten years in education, student services, administration and workforce development, she has combined people-centered management with practical instruction.
Student services and workforce development
As Student Services Manager at Tennessee College of Applied Technology Memphis, she oversees daily student support across three campuses, supervises employees and coordinates cross-departmental processes. Previously, she directed programs at Project Transition, a behavioral health and community reintegration organization, and instructed online at Concorde Career College. This experience informs workshops on workforce readiness, employee development and service delivery.
Frameworks and methods
Her applied methods include SWOT analysis, Five Whys and root cause inquiry, process mapping, action planning, leadership self-assessment and reflective practice. She also has foundational capability with PESTLE analysis, customer journey mapping and systems thinking. These tools are used to clarify context and invite participants into problem solving, rather than to impose a preset answer.
Workshops and follow-up
The five customizable offerings are Leadership Essentials: Building Stronger Teams; Communication That Works: Improving Workplace Relationships; Career Ready: Preparing for Employment and Professional Success; Customer Service Excellence: Creating Positive Experiences; and Finding Solutions: Using SWOT Analysis to Improve Organizations. Workshops are interactive with practical participant deliverables, and follow-up consultation can help teams put insights into action.
Professional fit and boundaries
Shequetta is best matched to colleges and universities, technical and vocational schools, workforce development organizations, nonprofits, healthcare and behavioral health organizations, community groups and businesses. Audiences include managers, supervisors, educators, administrators, frontline staff, adult learners and people entering or reentering the workforce. One-time workshops and ongoing partnerships are both welcome. Specialized clinical treatment, legal advice, advanced financial consulting and technical assignments outside her expertise are outside the scope of this profile.
Delivery and scheduling
She works virtually in English from Mississippi in the Central Time Zone, with select daytime, evening and weekend availability; Monday offers the greatest scheduling flexibility. U.S. and international scheduling can be discussed. She prefers five to seven days’ notice for customized engagements and may consider shorter notice for familiar topics. Workshops usually run 60–90 minutes, ideally for 10–20 participants and up to approximately 30.
Facilitation technology
Virtual delivery uses Zoom, Microsoft Teams and Microsoft 365 tools including PowerPoint, Word and Excel. She also has experience with Blackboard LMS, screen sharing, collaborative documents, chat and AI productivity tools. Custom materials and follow-up are scoped to the engagement.
Turn Your Next Challenge into Practical Progress
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